Knowledge HubAt Saint-Gobain Off-Site Solutions, customer experience isn’t just part of the process, it is the process. We’re proud to share the results of our 2024 Customer Satisfaction Survey, which reflect the trust, collaboration and consistency our customers have come to expect across Pasquill, Roofspace Solutions and Scotframe.
Customer Satisfaction Index: 90% Across OSS
This score reflects customer satisfaction across key service touchpoints, from quote to delivery and beyond.
Net Promoter Score: 76.4
A powerful measure of loyalty, this score reflects customers’ likelihood to recommend OSS to others.
Customers rated us highly for product range, communication, health and safety, and their experience with our teams. They also offered constructive feedback around delivery lead times and quote responsiveness—areas we’re already taking steps to improve.
“We’re delighted to see these scores reflect the hard work and integrity of our teams across OSS. Delivering value through good service and clear communication is fundamental to how we work, and to see such high scores, and in some areas, such improvement is testament to their hard work. We’ll continue to try to raise the bar in every area that matters to our customers.”
Will Jones, Marketing Director, Saint-Gobain Off-Site Solutions
The full infographic can be seen here, highlighting where we’ve earned trust, and where we’re focused on building even better experiences.
Thank you to every customer who contributed. Your feedback helps shape what we do next.